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Driving change: How advancements in data and tech are revamping the commercial auto industry

ByDrew Groth, Renu Ann Joseph, and Tiana Schowe
25 March 2025

These articles were originally published by Carrier Management at the following links. Please see below for summaries of the individual parts.

  1. Performance review: Why insurers struggle to underwrite, price and reserve for commercial auto risks
  2. Better results ahead? Technology improvements in commercial fleets
  3. The growth of a new wave of distribution startups in commercial auto insurance

Performance review: Why insurers struggle to underwrite, price and reserve for commercial auto risks

It has been 11 years since commercial auto loss ratios have outperformed the greater property and casualty industry. As part of a three-part series on how changes in data and technology are revamping the sector, this article provides an overview of the U.S. commercial auto insurance line’s historical performance and key drivers of the current market.

  • Calendar-year loss ratios in 2024
  • Macroeconomic factors outside of insurers’ control
  • The litigation environment
  • Monitoring and training drivers to produce safer outcomes

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Better results ahead? Technology improvements in commercial fleets

Commercial auto insurance has recently experienced poor performance in the aggregate, but the industry has also seen some positive signs, resulting from considerable and unique technological advancements. As part of a three-part series on how changes in data and technology are revamping the sector, this article details the vast improvements the industry has embraced over the last decade.

  • Telematics and advanced driver assistance systems
  • Artificial intelligence
  • Smart devices and integrations
  • Data usage
  • Supply versus demand of third-party data

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The growth of a new wave of distribution startups in commercial auto insurance

The U.S. commercial auto insurance industry is rethinking how road experience should be monitored, underwritten, and priced. As part of a three-part series on how advancements in data and tech are revamping the sector, this article focuses on the growth and positive performance of a recent cohort of commercial auto insurtech startups in the last five years.

  • Annual growth of the market since 2019
  • Thoughts on insurtech 2.0 for commercial lines
  • Looking ahead: An industry that’s too hard to ignore

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About the Author(s)

Renu Ann Joseph

Tiana Schowe

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