Pharmacy benefit managers (PBMs) play a significant role to help plan sponsors manage their prescription drug spend. The PBM account team is a key part of this process. This white paper discusses how account teams can create relationship longevity, including insight into the best practices that deliver high financial value and operational excellence, helping to foster a strong relationship. In the paper, we discuss:

• The PBM and plan sponsor relationship cycle
• Maintenance of the relationship
• The PBM account team culture critical for maintaining trust
• Five fundamentals to a successful relationship
• A year in review: a best practice PBM account team